Support
A real person reads every message. Email us and we'll get back to you — usually within a few business days.
Email us
Please start the subject line with [Clean Roll]. It helps to include your iPhone model and iOS version, and a short description of what you saw versus what you expected.
Common questions
Do my photos leave my phone?
No. Clean Roll reads your library on-device through Apple's Photos framework. There is no server, no upload and no account. See the privacy policy for detail.
Can Clean Roll delete a photo without asking me?
No. Marking a photo for removal only updates a list inside the app. Actual deletion happens through the standard iOS confirmation prompt, which you have to approve. Deleted photos go to Recently Deleted in the Photos app, where they can be recovered for about 30 days.
I deleted something by mistake. Can I get it back?
Yes, in most cases. Open the Photos app → Albums → Recently Deleted, select the photos and tap Recover. Items normally stay there for around 30 days.
Clean Roll can't see my photos.
Check Settings → Privacy & Security → Photos → Clean Roll and make sure access is granted. If you chose "Limited Access", only the photos you selected are visible to the app — you can add more or switch to full access from the same screen.
Some photos look blurry or take a moment to appear.
Photos that iOS has optimised to iCloud are stored on your device only as smaller thumbnails until the full version is fetched. Clean Roll shows the local thumbnail so you can still review quickly. Being on Wi-Fi with iCloud Photos enabled helps the full-quality versions load.
What does the unlock cost, and is it a subscription?
It is a one-time purchase — "Clean Roll Unlock", USD 4.99 or the local equivalent — not a subscription. There is nothing to cancel and no recurring charge.
I bought the unlock but a new phone shows it as locked.
Make sure you are signed in with the same Apple Account you purchased with, then use Restore Purchases inside the app. If it still doesn't appear, email us with the Apple Account email used for the purchase and we'll help.
How do I get a refund?
Purchases are processed by Apple, so refunds go through Apple. Visit reportaproblem.apple.com and sign in with your Apple Account. If something in the app caused the problem, tell us too — we'd like to fix it.
How do I delete my data?
Delete the app. That removes everything Clean Roll stored, since it only ever stored your review progress locally on the device.
Still stuck?
Write to vertosupport@agentmail.to with as much detail as you can — screenshots help.